Shipping & Returns

Thank you for shopping with Tario’s Love Candles. We want you to love every order. Here’s how shipping, returns, and exchanges work.

SHIPPING

• We ship from Davenport, Florida.

Orders are typically processed and shipped within 1–3 business days after your order is placed (weekends and holidays excluded).

Once shipped, delivery within the contiguous United States usually takes about 3–7 business days, depending on your location and the carrier. Total time from order to door is commonly about 4–10 business days.

You will receive tracking information by email when your order ships, when available.

• Local pickup in the Davenport, FL area may be available — contact us to arrange.

• Shipping rates and options are shown at checkout.

If your package appears lost, delayed, or damaged in transit, email us at tarioslovecandles@gmail.com with your order number and we will help resolve it.

RETURNS & EXCHANGES WE DO ACCEPT THEM

Yes — Tarios Love Candles accepts returns and exchanges.

RETURN WINDOW

You may request a return or exchange within 30 days of the date you receive your order (the delivery date). This window starts when your package arrives, so it will not expire before you receive your items based on our shipping timelines above.

WHAT WE ACCEPT

• Candles & gift sets: Unused, unburned, and in original packaging/condition suitable for resale.

• Incense: Unopened and unused, in original packaging.

• Body butter / personal-care items: For hygiene reasons, only unopened and unused items may be returned (except if defective or damaged on arrival — see below).

• Gift cards: Final sale and not returnable.

DAMAGED, DEFECTIVE, OR WRONG ITEM

If something arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos. We will replace the item or refund you, and you will not be responsible for return shipping in these cases.

HOW TO START A RETURN OR EXCHANGE

  1. Email tarioslovecandles@gmail.com with your order number, the item(s), and whether you want a refund or an exchange.

    1. We respond within 1–2 business days with return approval and the return shipping address.

      1. Pack the item securely and ship it back using a trackable method. Keep your tracking number.

        1. After we receive and inspect the return (typically within 3–5 business days of arrival), we issue your refund or send your exchange.

      3. REFUNDS

    3. Approved refunds are issued to your original payment method within 5–10 business days after inspection. Original outbound shipping fees are non-refundable unless the return is due to our error, damage in transit, or a defective item.

  3. RETURN SHIPPING COST

• Change of mind / preference returns: Customer is responsible for return shipping.

• Damaged, defective, or wrong item: We cover return shipping or provide a prepaid label when needed.

EXCHANGES

We’re happy to exchange eligible items for a different scent or product of equal value when in stock. If the new item costs more, we’ll invoice the difference; if less, we’ll refund the difference.

QUESTIONS

Email tarioslovecandles@gmail.com — we typically reply within 1–2 business days.

Tarios Love Candles · Davenport, Florida 33896